Questions & Answers

 

General

 

Can I test a template before purchasing?

Yes, we have free template versions for test purposes. The free template version, you can download in template details page. Note that the free template is limited and not all template features are available. Another way is to check out the template demo.

Can I buy a single template only?

Yes, we have the option for single template purchase. In every template details, is optional to purchase it as single template or to chose a membership plan.

Can I use Mixwebtemplates templates for my clients?

Yes absolutely. You are free to use our templates or modules to build websites for your clients. That's what they were made for

What is Quickstart Packages?

Quickstart is the exact template that is shown on demo site. QuickStart Package allows you to install Joomla, corresponding template with sample data.

Please Note: If you are using Joomla Quickstart Package on existing website, all the previous data will be replaced with the demo data of the template. So if you are developing a website from scratch, only then use quickstart package otherwise use Joomla Template only.

Can I remove the Copyrights?

It is not allowed in the free template version. In pro version you can change everything visual on our templates, you can also remove any visual copyright from the footer, only the copyrights in the source code have to remain untouched.

Can I still use the template once my Club Membership expired?

Yes, you still can keep and use the templates that you already downloaded during your membership. However, you will no longer have access to file downloads, updates, or support.

How do I update my template?

Login Mixwebtemplates website and go to “My Downloads” or "Membership Downloads" to download the latest update available. After in your site go in joomla backend and install the latest template version. Other way is to use FTP and replace the old template files.

Please Note: If you have made any custom changes to the template code, make a backup of your existing template and save it to your computer before updating.

Do you provide template documentation?

All our templates have documentation. In every pro template package is included template help documentation.

 

Payment

 

What payments do you accept?

We have Secure Paypal Payment with many different currencies. You can pay directly with your Credit Card via Paypal and NEVER store your card information on our site.

Will my Membership auto-renew?

No, doesn't auto charge or renew. Each payment is a one off payment and you can continue to use the template and extensions on your site even after your subscription has expired.

Can I get a refund?

Since Mixwebtemplates is offering non-tangible irrevocable, digital goods, we do not issue refunds after an individual product purchase is made, which you are responsible for understanding upon making a purchase on our site.

 

Support

 

What kind of support do you provide for your templates?

Currently support is offered via email. If you download a Free template version, you will receive limited support for basic questions you may have. If you decide to purchase a Pro version, you will receive unlimited support with any questions related to our templates. If you would like more in-depth customizations to the design and/or functionality of our themes. We offer a fee based Custom Developer Service where we can work with you on a case-by-case basis to understand your requirements, let you know what the cost will be, and last but not least complete the work to your satisfaction.

How long do I have support access?

Product support is lifetime.

Can you help me customize my site?

We cannot offer you an extensive help in terms of modifications. If you are asking for help with modifications, which only involves issuing few lines of code, then we will be glad to assist you. Nonetheless, if your inquiry requires more than that amount of code to be published, we can only provide guidance and you would then need to hire a customizer.