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Unable to find install package

During template installation it comes the error "Unable to find install package". This error pops up on the screen for two reasons.

The downloaded file is damaged or you are trying to install the full package, unzipfirst file.

Unzip the file you downloaded in our site and there you will find the template, extensions which are used on the template demo, template help documentation and template demo installer. Install in your website the template which is inside the file you unzipped. This installation should be ok, unless the downloaded template package was damaged during the download.
In this case, login in our site and download again the template. If you are using any Download Manager, disable it before starting the download process.

Related Items

Disable word home from joomla homepage

Why doesn't my template look like the demo

Main menu is twice

Quick view

After installing the demo content is comes a message:

Error: An error has occurred.
 500 Unknown column 'a.note' in 'field list

500 Unknown column 'a.note' 

The 500 error is due to the fact that the demo content is not for the joomla version you are using. In every template info is written for which joomla version is done the demo sql file or quickstart. With quickstart there will not be any issues. If you have installed the sql demo file in latest joomla version, it is normal to have that message because the database is not the same and is needed to update to current joomla.

To fix this error is needed to Fix Your Database Schema.

  • Go to Extensions > Manage > Database:

Extensions manage database

  • On Extensions: Database click the Fix button which is on the top right of the screen.

Click the fix button

After a couple of seconds, you will see the "Database table structure is up to date" message:

Database table structure is up to date 

By finishing this process the error will disappear from your joomla website.

With normal joomla installation, it will appear the word 'home' in homepage. This is because by default, the page heading is sett to Yes. To disable it do the following:

  • Login Joomla backend
  • Click in Menus - Main menu
  • Edit Menu Item – Home
  • Click on ‘Advanced Options’
  • Click on ‘Page Display Options’
  • Set the following value:
    • Show Page Heading = No
  • Click on ‘Save & Close‘

Go in joomla frontend and refresh your website.  The Main Menu title will to appear anymore.  If your main menu item heading was ‘Home’, you will not see it anymore.

The template has the main menu controlled in the template settings. If you have main menu published in any module position which exist in the template, it will appear twice.

Depends in which one you want to use.

1- If you want to keep the horizontal main menu which is controlled in template settings do the following. In Joomla backend go in Extensions - Modules. There unpublished the module where you have the main menu.

2- If you don't want to use the horizontal menu, in Joomla backend go in Extensions -Templates. There click in the default template. In template parameters Menu tab you can select not to show the horizontal menu.

A Joomla template is not a website and can not be considered a completed website design. The template is the basic foundation for the design of your Joomla website.

A Joomla template doesn't contain sample data which is used on the template demo page. The sample data should be installed in your website, and this will make your joomla website look like the template demo.

Out latest templates have quickstart packages, created with Akeeba Kickstart. The instillation of quickstarts is done in less than three minutes. First unzip the quickstart which is inside the template package and use FTP to add it in your website. If you have not done yet your website and already have joomla installed, replace all joomla files with the ones which are in quickstart. After go in your website and make the installation by following all the steps.

Important: If you have live website already running, should install only the template. However you will get the other site layout with new template so all modules have to be assigned to new template layout.

Questions & Answers

 

General

 

Can I test a template before purchasing?

Yes, we have free template versions for test purposes. The free template version, you can download in template details page. Note that the free template is limited and not all template features are available. Another way is to check out the template demo.

Can I buy a single template only?

Yes, we have the option for single template purchase. In every template details, is optional to purchase it as single template or to chose a membership plan.

Can I use Mixwebtemplates templates for my clients?

Yes absolutely. You are free to use our templates or modules to build websites for your clients. That's what they were made for.

How long do I have download access?

That depends of the membership plan you have chosen. As a single purchase, you will have a time period of one year to download template updates. The same for extensions. The extensions included on the template packages, should purchased separately in able to have update access.

What is Quickstart Packages?

Quickstart is the exact template that is shown on demo site. QuickStart Package allows you to install Joomla, corresponding template with sample data.

Please Note: If you are using Joomla Quickstart Package on existing website, all the previous data will be replaced with the demo data of the template. So if you are developing a website from scratch, only then use quickstart package otherwise use Joomla Template only.

Can I remove the Copyrights?

It is not allowed in the free template version. In pro version you can change everything visual on our templates, you can also remove any visual copyright from the footer, only the copyrights in the source code have to remain untouched.

Can I still use the template once my Club Membership expired?

Yes, you still can keep and use the templates that you already downloaded during your membership. However, you will no longer have access to file downloads or updates.

How do I update my template?

Login Mixwebtemplates website and go to “My Downloads” if you have an active membership to download the latest update available. After in your site go in joomla backend and install the latest template version. Other way is to use FTP and replace the old template files.

Please Note: If you have made any custom changes to the template code, make a backup of your existing template and save it to your computer before updating.

How do I get the invoice?

Invoices are created manually. For this reason, is important to ask for an invoice after the purchase is made or max the same month of the purchase. Once you request the invoice, it will be send it via email.

Do you provide template documentation?

All our templates have documentation. In every pro template package is included template help documentation.

 

Payment

 

What payments do you accept?

We have Secure Paypal Payment with many different currencies. You can pay directly with your Credit Card via Paypal and NEVER store your card information on our site.

Will my Membership auto-renew?

No, doesn't auto charge or renew. Each payment is a one off payment and you can continue to use the template and extensions on your site even after your subscription has expired.

Can I get a refund?

Since Mixwebtemplates is offering non-tangible irrevocable, digital goods, we do not issue refunds after an individual product purchase is made, which you are responsible for understanding upon making a purchase on our site.

 

Support

 

What kind of support do you provide for your templates?

Currently support is offered via email. If you download a Free template version, you will receive limited support for basic questions you may have. If you decide to purchase a Pro version, you will receive unlimited support with any questions related to our templates. If you would like more in-depth customizations to the design and/or functionality of our themes. We offer a fee based Custom Developer Service where we can work with you on a case-by-case basis to understand your requirements, let you know what the cost will be, and last but not least complete the work to your satisfaction.

How long do I have support access?

Product support is lifetime. Unlike other providers, we support our templates even if your membership is expired.

Can you help me customize my site?

We cannot offer you an extensive help in terms of modifications. If you are asking for help with modifications, which only involves issuing few lines of code, then we will be glad to assist you. Nonetheless, if your inquiry requires more than that amount of code to be published, we can only provide guidance and you would then need to hire a customizer.

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